Free tier features have daily usage limits that reset every 24 hours. This ensures fair usage while still providing access to essential functionality. Check the platform interface for current usage status.

There is no hard limit on the number of cells a dataset can contain. Our platform is designed to handle datasets of any size efficiently, though larger datasets may take longer to process.

Datasets are counted in increments of 25,000 cells for quota purposes. For example, a dataset with 70,000 cells counts as 3 datasets (75,000 cells worth of quota). This helps us maintain fair resource allocation across different use cases.

When approaching your quota limit, you'll receive notifications. If you exceed it, contact sales@nygen.io to discuss upgrade options. We'll work with you to find the most cost-effective solution for your needs.

Lab licenses provide shared data quota among all team members, allowing flexible usage based on project needs. Team administrators can manage access and resource allocation through our user management interface.

Yes, you can upgrade or downgrade your plan anytime through our support team. Contact support@nygen.io for plan changes.

Subscriptions automatically renew at the end of each billing period. You can cancel anytime before the next billing cycle through the platform or by contacting support@nygen.io.

We implement comprehensive security measures including:    
- Industry-standard encryption for data in transit and at rest    
- Robust access control systems    
- Point-in-time recovery capabilities    
- 24-hour backup routines    
- ISO27001 ready infrastructure    

Contact support@nygen.io for detailed security documentation.

We use Amazon Web Services (AWS) infrastructure with 20 global locations available for data residency. This ensures compliance with local data regulations and optimal performance. You can choose your preferred data center location. 

Published datasets remain permanently accessible under Creative Commons license, ensuring your research remains available to the scientific community. This applies regardless of your subscription status.

All plans include technical support via support@nygen.io. Higher tiers receive priority support with faster response times. Our support team is available to help with technical questions, usage guidance, and best practices.

Yes, we provide comprehensive training resources including:    
- Documentation and tutorials    
- Onboarding assistance    
- Regular webinars    
- Custom training sessions for teams    

Contact support@nygen.io to access training resources.

Yes, we offer customized pricing plans for teams with specific needs. Contact sales@nygen.io with details about your:    
- Team size    
- Expected data volume    
- Feature requirements    

We'll create a tailored solution for you.

Yes, we offer personalized demonstrations of our platform. Email sales@nygen.io to schedule a demo where we'll showcase relevant features for your use case and answer any questions.